Amazon have a 7-day return & Exchange policy, which means you have 10 days after receiving your item to request a return, please know more for Returns and Replacements police https://amzn.to/42bNsuE.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at https://amzn.in. Please note that returns will need to be sent to the same address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What can I return?
Products that are physically damaged, defective, has missing parts, or are different from their description in the product details page are eligible for return. You may also return products if you there is a change of mind and you do not wish to keep the item with you. Refer to the Damaged, Defective or Wrong Product – FAQ page for more information.
- Items with Missing Parts. You may request for a refund –
- If the item is missing and the box is tampered
- If you have received an empty package
- If part of the order was missing (accessory)
- To validate your identity for refunds, you may need to share identity proof with us . Please see our Privacy Policy to understand how your data will be processed. Please DO NOT share Aadhar data.
Note:
- Sometimes the order is split into multiple shipments. This means you won’t get all orders in one go. The packages would be delivered to you according to the date mentioned on “Your Orders “page.
- If the bookmark is missing from the book, please be informed that although we try to include bookmarks with several book orders, you may not receive it for every book.
What are non-returnable items?
Some items of consumable nature (like wax candles, pet food and grooming products, cleaning products, fertilizers etc) are non returnable. For a full list of non-returnable categories and products, and the specific return windows for categories eligible for return, visit Amazon.in Returns policy .
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Amazon will notify you once received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days, please contact Amazon customer care.